I have a similar problem with Foxit Reader and MS Word.
Please delete all of the files and folders included in this "Creator-Log" folder manually.ī: Go to "Start"->"Run"-> input regedit -> find "HKEY_CURRENT_USER\SOFTWARE\Foxit Software\Foxit PDF Creator",please change the value for "EnableLog" on the right panel into 1 if its value is not 1 there.ĭ:Please try to open MS office file to replicate the issue as usual again,then please navigate to the following folder again and package all of the files or folders that you can find in this "Creator-Log" folder for us： If the issue still persists in newest version,please help to send us the following information for further analysis:ġ: Did this issue happen to all MS office applications with Foxit PDF creator addin loloaded(such as:MS word,MS excel,MS PPT,MS outloot.MS visio)?Ģ:Please take a screenshot of the error message you received when you tried to open MS office file.To make a screenshot, please press 'PrScrn SysrRq' on the keyboard, then go to 'Start'->'All Programs'->'Accessories'->'Paint'->press Ctrl V to paste and save.ģ:Please help to send us the creator log for us by doing as follows:Ĭ:\Users\\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log Ohershey ,I apologize for the trouble.Firstly,please make sure to install our latest version 9.3 of Foxit PhantomPDF or Foxit Reader by downloading them from the links below:
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